- Q: Where are you located?
- Q: How can I place an order?
- Q: What is your guarantee policy?
- Q: Can I get a discount if I purchase a large quantity of gifts?
- Q: How can I get a price quote for a business or large order?
- Q: How much does personalization cost?
- Q: How long will it take to personalize and ship my order?
- Q: How much does shipping cost and what are my shipping options?
- Q: What if I need my order rushed?
- Q: Will you correct my spelling or change my personalization?
- Q: Can I personalize an item in a language other than English?
- Q: Can I order more than one item with the same personalization?
- Q: How do I personalize a gift with a logo?
- Q: What is your Return Policy?
- Q: Can I make any cancellations or changes on my order?
- Q: How will I know when my order has been shipped?
- Q: How do I use my coupon?
- Q: I have questions regarding the operation of this website?
- Q: I still have unanswered questions. What do I do?
- Q: Where are you located?
A: We are located in Lake Forest, California. You may pick up your purchased merchandise at our showroom during business hours. Our business hours are Monday through Friday 10am-7pm.
If you are going to pick up your purchased merchandise at out showroom, select "Will-Call" during check-out and an email confirmation will be sent to you when your order is ready.
If you prefer, come and visit us at our showroon during our business hours.
Showroom Address:
22600-A Lambert St. Suite 706
Lake Forest, CA 92630
Directions:
From Interstate-5 North:
Exit on Lake Forest Blvd. and make a right turn.
Go down 2 lights to Aspan St. and make a left turn.
We are on the corner of Aspan St. and Lambert St. on the left hand side.
From Interstate-5 South:
Exit on Lake Forest Blvd. and make a left turn.
Go down 2 lights to Aspan St. and make a left turn.
We are on the corner of Aspan St. and Lambert St. on the left hand side.
- Q: How can I place an order?
A: You can buy any of our personalized engraved products securely by using your Visa, Mastercard, American Express or Discover credit card. To place a secure web order on our website, please use our secure on-line shopping cart and enter your credit card information when requested to do so. To use the web shopping cart, add your desired products onto the cart by simply clicking on their picture one product at a time by clicking on the "Add to Cart" button you see on the lower right corner of the product details section. Keep adding products in this manner by clicking the "Continue Shopping" button and when ready to check out your shopping cart, click on the "Checkout" button. If you don't have an account with us yet, you will be prompted to register before you can enter your credit card information.
If you would like to place an order by phone, please call us toll free at 1-800-805-9508 and press "2" to reach our Sales Department. For international orders please call 1-949-340-0170. If you have questions regarding any of our products and services before you place your order, you can email us 24 hours a day, 7 days a week, at
sales@etctrade.com,
but why not just give us a call?
For faster customer support you may click on our "live chat" button to talk to one of our friendly customer representatives.
If you don't have a credit card available, you can complete your order with us on the phone and then have a check or money order written to the following mailing address:
Etc Trade, LLC
Attn: Sales
22600-A Lambert St. Suite 706
Lake Forest, CA 92630
Please note that orders made by check cannot be precessed until the check has been cleared.
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- Q: What is your guarantee policy?
A: All of our items are 100% Satisfaction Guarantee products. Not only do we guarantee your complete and total satisfaction with the quality of our products, but we also have a 110% lowest-price assurance policy. If you find an identical article anywhere on the web sold at a cheaper price than we offer it here, we will discount 10% of the price difference.
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- Q: Can I get a discount if I purchase a large quantity of gifts?
A: Yes. Orders over $500 will receive discounts that increase as your order size increases (one-time logo set-up fees, and gift-wrapped items are excluded). Large order discounts cannot be combined with other discounts, such as those associated with coupon codes.
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Order Value
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You Save
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$500.01 - $1,000
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10%
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$1,000.01 - $2,000
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15%
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$2,000.01 - $3,000
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20%
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Over $3,000
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25%
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- Q: How can I get a price quote for a business or large order?
A: Please call Customer Service at 1-800-805-9508 for details. If you'd like to use your Tax Exemption ID on a business order, please be ready to provide a copy of your tax exemption form. If you prefer, you can email us at
customerservice@etctrade.com
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- Q: How much does personalization cost?
A: Personalization fee varies per item. Whether the personalization of your item is free or it has a fee, you will find this information on the page of every item. Also, depending on the order, there may be extra charges not included such as one-time corporate logo set up fees.
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- Q: How long will it take to personalize and ship my order?
A: Most of our personalized gifts ship in 3 business days. Some items do require additional personalization time, as noted in the product descriptions on our website. If your order cannot be shipped within 3 business days we will notify you immediately.
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- Q: How much does shipping cost and what are my shipping options?
A: For complete details about shipping please visit our Shipping & Delivery page. If you still have any other questions about shipping and delivery you may click on the "live chat" button for immediate assistance or you can email us at
shipping@etctrade.com
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- Q: What if I need my order rushed?
A: If your order requires personalization, normally a 2-3 business day period is required for production of your order because there is usually a long production queue. However, if your personalized order needs to be shipped on the next-business day, then an extra $10.00 rush fee will apply for every item of your order. This fee will account for the over-time labor required to rush the order.
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- Q: Will you correct my spelling or change my personalization?
A: We will personalize your gift exactly as you enter the text. Enter personalization with capital and lower case letters, as you would like it to appear. Do not type in all capital letters or all lower case letters unless that is how you want the item to appear. In the event that you made an error on spelling of any item and need a replacement, we offer the item to you at a 25% discount.
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- Q: Can I personalize an item in a language other than English?
A: We are able to reproduce most international characters. Personalization is free only on messages written using standard western keyboard characters. Therefore, personalization using international (non-western) characters will incurr an extra fee. The fee for this option depends on your specific request. To find out if we are able to reproduce your alphabet, please contact us at 1-800-805-9508 or email us at
customerservice@etctrade.com
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- Q: Can I order more than one item with the same personalization?
A: Yes. Please note that items with different personalization must be ordered individually. To order more than one item with the same personalization, change the quantity on your shopping cart page and click on "Update."
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- Q: How do I personalize a gift with a logo?
A: We can digitize your company logo or signature for engraving on almost all of our gifts. For more information and to place a logo/signature order please call us toll-free at 1-800-805-9508 and press "1" to reach our Sales Department. If you prefer, you can send us an email at
sales@etctrade.com
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- Q: What is your Return Policy?
A: Understandably, personalized items are non-returnable. However, if any item(s) in your order is (are) not 100% free from defects in materials and workmanship, you may return the item(s) in new condition and in its (their) original packaging for a prompt credit, exchange or full refund. Contact us within 14 days of receiving your order for a return authorization number. We will accept authorized returns within 30 days of purchase as long as the items are unused and in the original packaging. All returns must have an RMA authorized number. Please contact us for details.
Zippo brand items must be returned within 5 business days.
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- Q: Can I make any cancellations or changes on my order?
A: Yes. Once your order is placed, if you need to cancel it or change the personalization of your order please contact us immediately. However, once an order is being processed it can no longer be canceled because it is sent immediately into production. You may still be able to change the personalization, depending on which stage of the production process your order is. To insure that your change is received, use the
Contact Us form on the website, or call our customer service department at 1-800-805-9508.
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- Q: How will I know when my order has been shipped?
A: You will be notified when your order ships from our warehouse. When available, a tracking number will be sent to you via email.
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- Q: How do I use my coupon?
A: If you have a coupon code, have the code handy when placing your order online. Our system will ask you for the code during the ordering process. Once you go through the process of finalizing your order the system will deduct the value of your coupon from your invoice.
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- Q: I have questions regarding the operation of this website?
A: You can contact the
webmaster at any time.
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- Q: I still have unanswered questions. What do I do?
A: We are always looking forward to serve you and would love to hear from you. Our friendly and knowledgeable customer service representatives are ready to assist you with whatever you need. Just give us a call at 1-800-805-9508 or you can use our Contact Us form on our website. You can also send us a fax at 1-800-805-9539 or if you prefer you may click on our "Live Chat" button for immediate customer service support.
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